Terms and conditions

Welcome to Sandra Roberts handmade jewellery 

Before you start shopping please make sure you agree with the following terms and conditions 

 

Contract of sale.

No contract will be formed until you have received an Email stating that your order status is posted and the item has left our premises. this will be 5 to 7 days due to the handmade nature of my jewellery.

 

Making purchase.

when you purchase an item from me you will receive an email confirming receipt of your order,and when your item has been posted you will receive a confirmation of postage email within one or two working days of your order being received and processed. in the unlikely event that the postage of your item is delayed i will contact you to inform you of date on which you can expect delivery. orders placed at weekend will be normally be posted on the next working day. if you have any special requirements for postage please contact me at the time of your order and i will be happy to try and meet these requirements.we cannot accept the return of  earrings due to hygiene reasons,unless faulty. they must be returned unused.
 

Contact details.

Handmade jewellery by Sandra Roberts 

The willows, Neston road Ness, Neston. Cheshire ch644ap.

Email sandrarobertsjewellery@gmail.com

phone number 07707297408

 

Pricing 

handmade jewellery by Sandra Roberts reserve the right to change to change prices without prier notice

 

Packaging

i make every effort to package your items safely and securely it is important that you retain any packaging if you wont to return any item.

 

Postage

 all items are posted by royal mail and may require signature 

 

Quality 

all my designs are produced to the highest standed i take great care to accurately describe and photograph each item but the colour, finish and shape of handmade items may differ from one item to another.

 

Use of website 

All use of this website must be lawful, you must not copy the content or images contained on this website for commercial purposes without written consent from Sandra Roberts. our returns policy is in addition to your statuary rights.

 

Returns policy 

I want you to be happy with your purchase, if you have any problems with your purchase once received please let me know by Email within 14 days of you receiving your order, i will be happy to replace any goods that are unsatisfactory. please note earrings cannot be returned for hygiene reasons unless they are faulty, unused and still in original packaging. 

Items must be returned unworn and in as perfect condition that it was sent within 14 days of delivery together with original packaging. please obtain a certificate of postage from post office and ensure that your name and address are enclosed together with reason for your return. on safe return i will refund money in the same format it was paid for. The refund postage costs are the responsibility of purchaser unless item is faulty.

All items are sent out in good condition but if for some reason items arrive damaged or faulty i will refund or replace items.. without cost to yourself. Intention to return items within 48 hours of receipt and again any refund etc will be made once items are returned and received. Please note Refunds are not possible on earrings,bespoke or personalised items.